Taylors Property Management

FREQUENTLY ASKED QUESTIONS

Our Frequently Asked Questions (FAQ) section is designed to help you find quick answers about you stay with Taylors Property. Whether you're curious about staying with us, we've got you covered. Our team has been committed to offering a seamless holiday experience with a welcoming touch. If you can't find what you're looking for here, feel free to reach out—we're always happy to assist and ensure your holiday is as enjoyable as possible.

When do you send the check in details?

Your check-in details will be sent to you the day before you check in.

What are your arrival and departure times?

Arrival time is 2pm and departure time is 10am.

Is an early check-in or late check-out possible?

We do have early Check-ins and late Check-outs available to purchase at a cost of $20/hour with a maximum of two hours.

What are the rules regarding number of guests?

The maximum guest capacity is specified by the particular listing and your booking agreement. Please ensure that you reserve for the correct number of guests when booking your accommodation.

Are pets allowed?

There are specific properties that can be booked for bringing your beloved pet on holiday with you. The following properties allow pets: Unit 4 - Two four Cologne, Unit 5 - Two four Cologne, Strasbourge Cottage, Forest House, Brooklands Cottage, Family Retreat (small dogs only), Walnut House, The White House, Farmhouse Retreat

How do I obtain the keys?

Check-in Information Provided Before Arrival - You will receive the check-in details a day prior to your arrival. This information will include instructions on the check-in process, the location of your accommodation, and where to find the key.

What happens if something isn't right or a problem occurs during our stay?

Firstly, please refer to the House Manual found on the table. If you can't locate it, an additional copy is available on top of the fridge. This manual contains instructions on appliances and other important information, so be sure to read it before contacting the 0800 number. If your situation is urgent, feel free to reach out to us without hesitation.